My Pharmacy Rewards Program FAQs
You can sign up for MyPharmacy Rewards in-store at Belgrave Community Pharmacy or any other participating Independent Pharmacies across Australia.
When you shop in pharmacy your rewards balance will be printed on your receipt.
If you don’t have your card with you, don’t worry! We can look up your account using your name, mobile number, or email. Alternatively, if you keep your receipt, we can add points to your account within 30 days. Just bring the receipt back to the store, and our friendly team will manually adjust your rewards so you don’t miss out!
Yes. Loyalty points expire after 24 months. Make sure you redeem your points regularly to avoid losing any rewards. Your purchase receipt will also indicate any points close to expiry.
Rewards dollars are available for 24-months from the time of earning. Any rewards not used within 24 months will expire and no longer be on your account.
You can earn Reward Dollars for every time you shop on non-prescription items. Reward Dollars are banked onto your loyalty account and appear on your receipt every time you shop. You can spend your Rewards Dollars at any time on non-prescription items.
If you have lost your loyalty card, you can request a new card at your local Independent Pharmacy and a new one can be created for you on the spot! And don’t worry, your existing Reward Dollars will be transferred over to your new card.
We will send you an email or SMS to let you know all about of our promotions and product offers. Plus, there will be promotional material in-store so keep an eye out!
Next time you are in-store our friendly team can help you update your contact details.
Winners of any loyalty competition will always be called or emailed. We also publish winners on our website. We only disclose the Pharmacy Name and your First Name and the first letter of your last name for example when we publish winners.
Ensuring the protection of your data is a top priority at IPA. All Loyalty program data is processed and stored by Independent Pharmacies of Australia Loyalty Systems. Independent Pharmacies of Australia Group conforms to all Australian Government protocols regarding data storage and transmission. Some of the ways we protect your data include:
- Encrypting all data before transfer
- Operating services within Australia only, to limit cyber-attacks from overseas
- Ensuring that no data is accessible without a secure token
- Conducting regular third-party penetration tests
- Using a security committee that reviews security and makes and schedules work recommendations, which are implemented on regular release cycles
You may unsubscribe from email and/or SMS communications using the unsubscribe option available at the bottom of each message.
If you wish to completely exit the Loyalty program you ask to be removed in your local pharmacy or by emailing:
You can view the privacy policy here.